Tal Healthcare
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USD
85000
85000
YEAR
true
Patient Access Manager
592 Rockaway Avenue
Brooklyn,
NY
11212
US
2025-06-02
2025-08-19
Department: Patient Access
Job Number: 6692
Pay Rate: $85000-85000
Employment Type: Full Time
Job Description
Our client, a well-established Community Health Center serving a diverse urban population, is seeking a Patient Access Manager to lead and enhance all aspects of patient entry and engagement. This is a mission-driven organization deeply committed to accessible, equitable care—and your leadership will directly influence the patient experience from the very first interaction. The Patient Access Manager oversees the full spectrum of front-line patient services, including Call Center, Customer Service, Patient Access, Front Desk Operations, and Scheduling. This role is responsible for ensuring smooth, efficient, and compassionate patient interactions that reflect the center’s high standards of care.
Responsibilities
- Supervise and coach front desk and patient access teams across multiple locations.
- Oversees a busy call center
- Drive a culture of excellence in customer service and patient-centered care.
- Develop and implement efficient scheduling systems and workflows.
- Monitor performance metrics and implement continuous improvement strategies.
- Serve as a problem-solver for patient access challenges, escalating issues as needed.
- Collaborate cross-functionally with clinical and administrative teams to optimize patient flow.
- Support staff training, onboarding, and professional development initiatives.
Qualifications
- 3+ years of experience in patient access, Call Center, front desk management, or healthcare operations, ideally in a community health or outpatient setting.
- Proven leadership skills with the ability to motivate and manage frontline teams.
- Strong interpersonal and communication skills; a natural collaborator and team builder.
- Demonstrated ability to think critically, solve problems on the fly, and remain calm under pressure.
- A customer-first mindset, empathetic, solutions-focused, and professional.
- Entrepreneurial spirit with a “can-do” attitude; thrives in a fast-paced, mission-driven environment.
- Bachelor's degree preferred
Salary: The posted range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information.
#LI-DNI
Meet Your Recruiter
Nancy Bookchin
Director, Healthcare Recruitment
Nancy is a dedicated recruiter who prioritizes the success of her clients and the career aspirations of her candidates.
Learn more about Nancy, Tal Healthcare Employee Biography
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Patient Access Manager
592 Rockaway Avenue Brooklyn, NY 11212 US
Job Description
Our client, a well-established Community Health Center serving a diverse urban population, is seeking a Patient Access Manager to lead and enhance all aspects of patient entry and engagement. This is a mission-driven organization deeply committed to accessible, equitable care—and your leadership will directly influence the patient experience from the very first interaction. The Patient Access Manager oversees the full spectrum of front-line patient services, including Call Center, Customer Service, Patient Access, Front Desk Operations, and Scheduling. This role is responsible for ensuring smooth, efficient, and compassionate patient interactions that reflect the center’s high standards of care.
Responsibilities
- Supervise and coach front desk and patient access teams across multiple locations.
- Oversees a busy call center
- Drive a culture of excellence in customer service and patient-centered care.
- Develop and implement efficient scheduling systems and workflows.
- Monitor performance metrics and implement continuous improvement strategies.
- Serve as a problem-solver for patient access challenges, escalating issues as needed.
- Collaborate cross-functionally with clinical and administrative teams to optimize patient flow.
- Support staff training, onboarding, and professional development initiatives.
Qualifications
- 3+ years of experience in patient access, Call Center, front desk management, or healthcare operations, ideally in a community health or outpatient setting.
- Proven leadership skills with the ability to motivate and manage frontline teams.
- Strong interpersonal and communication skills; a natural collaborator and team builder.
- Demonstrated ability to think critically, solve problems on the fly, and remain calm under pressure.
- A customer-first mindset, empathetic, solutions-focused, and professional.
- Entrepreneurial spirit with a “can-do” attitude; thrives in a fast-paced, mission-driven environment.
- Bachelor's degree preferred
Salary: The posted range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information.
#LI-DNI
Meet Your Recruiter
Nancy Bookchin
Director, Healthcare Recruitment
Nancy is a dedicated recruiter who prioritizes the success of her clients and the career aspirations of her candidates.
Learn more about Nancy, Tal Healthcare Employee Biography