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Patient Experience Leader
$130000-150000
Employment Type:
Full Time
Job ID:
6772
Job Description
Our client, a leading healthcare organization, is hiring a Patient Experience Leader. In the fast-paced healthcare environment, delivering exceptional patient experience is crucial to building trust, fostering healing, and driving loyalty. The Patient Experience Leader plays a vital role in ensuring that patients and caregivers feel supported, heard, and empowered throughout their journey with us. This leadership position is responsible for assessing and addressing concerns, developing best practices, and promoting a culture of compassion and respect.
Job Responsibilities:
- Drive changes needed for quality improvement
- Conduct qualitative assessments to maintain a continuous understanding of patient and caregiver experiences
- Collaborate with management and frontline staff to foster an environment conducive to healing
- Oversee patient rights initiatives and ensure compliance with legal mandates
- Develop and implement data-driven strategies to identify issues and facilitate timely resolutions
- Partner with external accrediting bodies and regulatory agencies to ensure compliance
- Support departmental operations and personnel management as needed
- Analyze and interpret data related to patient experience, employee engagement, and complaint/grievance management
Requirements
- Proven ability to collaborate with diverse teams
- Bachelor’s degree in Healthcare Science, Business, or Communication from an accredited institution
- Experience in project coordination, facilitation, and leadership
- Demonstrated ability to analyze and interpret data
- Exceptional interpersonal, problem-solving, and conflict resolution skills
- Ability to work onsite 5 days per week onsite
- Prior management experience Background in patient representation, consumer relations, and teaching
- Demonstrated ability to navigate adversarial situations with diplomacy and professionalism Strong follow-through and public speaking capabilities
Job Requirements:
- Master's degree preferred
- 5+ years of work-related experience in health care administration
- Experience in an medical setting is preferred
Job Perks:
- Competitive salary, great benefits, and other attractive incentives
- Generous PTO
- All major insurances (health, life, disability)
- Work-life balance is valued
- A team environment that believes in employee development, professional growth, and company longevity
- Culture is one of mutual respect, teamwork, and equality
- The organization embraces and values an inclusive work environment
Salary: The posted salary range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information.
#LI-DB1
Meet Your Recruiter
Donna Bozek
Vice President, Client Success & Strategic Partnerships
Donna Bozek specializes in all facets of account management, talent acquisition, and recruitment. She has extensive experience in the staffing industry including managing IT workforce solutions.
Learn more about Donna, Tal Healthcare Employee Biography
Related Jobs
Patient Experience Leader
Job Description
Our client, a leading healthcare organization, is hiring a Patient Experience Leader. In the fast-paced healthcare environment, delivering exceptional patient experience is crucial to building trust, fostering healing, and driving loyalty. The Patient Experience Leader plays a vital role in ensuring that patients and caregivers feel supported, heard, and empowered throughout their journey with us. This leadership position is responsible for assessing and addressing concerns, developing best practices, and promoting a culture of compassion and respect.
Job Responsibilities:
- Drive changes needed for quality improvement
- Conduct qualitative assessments to maintain a continuous understanding of patient and caregiver experiences
- Collaborate with management and frontline staff to foster an environment conducive to healing
- Oversee patient rights initiatives and ensure compliance with legal mandates
- Develop and implement data-driven strategies to identify issues and facilitate timely resolutions
- Partner with external accrediting bodies and regulatory agencies to ensure compliance
- Support departmental operations and personnel management as needed
- Analyze and interpret data related to patient experience, employee engagement, and complaint/grievance management
Requirements
- Proven ability to collaborate with diverse teams
- Bachelor’s degree in Healthcare Science, Business, or Communication from an accredited institution
- Experience in project coordination, facilitation, and leadership
- Demonstrated ability to analyze and interpret data
- Exceptional interpersonal, problem-solving, and conflict resolution skills
- Ability to work onsite 5 days per week onsite
- Prior management experience Background in patient representation, consumer relations, and teaching
- Demonstrated ability to navigate adversarial situations with diplomacy and professionalism Strong follow-through and public speaking capabilities
Job Requirements:
- Master's degree preferred
- 5+ years of work-related experience in health care administration
- Experience in an medical setting is preferred
Job Perks:
- Competitive salary, great benefits, and other attractive incentives
- Generous PTO
- All major insurances (health, life, disability)
- Work-life balance is valued
- A team environment that believes in employee development, professional growth, and company longevity
- Culture is one of mutual respect, teamwork, and equality
- The organization embraces and values an inclusive work environment
Salary: The posted salary range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information.
#LI-DB1
Meet Your Recruiter
Vice President, Client Success & Strategic Partnerships
Donna Bozek specializes in all facets of account management, talent acquisition, and recruitment. She has extensive experience in the staffing industry including managing IT workforce solutions.
Learn more about Donna, Tal Healthcare Employee Biography