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IT Enterprise Systems Manager

New York, NY 10011

Department: Information Technology Job Number: 6164 Pay Rate: $125000-145000 Employment Type: Full Time

Job Description

The Manager of IT Enterprise Systems, reporting directly to the Chief Information Officer (CIO), assumes a pivotal role in supervising and enhancing the organization's IT infrastructure and systems. This position demands a robust technical acumen and proficiency in overseeing enterprise-grade cloud and on-premises systems. The Manager of IT Enterprise Systems actively collaborates with internal teams, stakeholders, and vendor partners to bolster business operations and program services, all the while safeguarding the resilience, performance, and security of the IT environment. Furthermore, this role encompasses providing specialized expertise, spearheading service management initiatives, and steering the IT Service Desk and System Administration teams towards optimal performance.

Requirements:

  • Responsible for leading the architecture, design, and implementation of cloud (MS Azure) and on-premises enterprise systems.
  • Oversee the IT Service Desk and System Administration teams, ensuring effective service delivery and support.
  • Responsible for collaborating with internal business teams, cross-functional stakeholders, application owners, DevOps, and vendor partners to support business operations and program services.
  • Provide subject matter expertise and contribute to decision-making across all business divisions.
  • Manage enterprise system patching and maintenance activities, ensuring system reliability and security.
  • Establish and maintain a suitable test environment and execute application test plans, including documentation and acceptance criteria.
  • Senior Stakeholder to stay updated on application enhancements and undergo relevant application vendor training to maintain technical knowledge.
  • Implement and update the cybersecurity strategy, and collaborate with the vCISO to fortify controls and incident response procedures for potential threats to enterprise systems.
  • Conduct audits of operational solutions to ensure adherence to established security and compliance protocols.
  • Establish and regularly test disaster recovery and business continuity plans for enterprise systems.
  • Cultivate a highly motivated work environment and exhibit a dedication to innovating and supporting effective IT solutions.
  • Provide guidance, coaching, and mentorship to help desk team members and interns, nurturing their professional development.

Qualifications:
Education and/or Experience Expectations:
  • Bachelor’s degree with a focus on computer sciences preferred, Master’s Degree in Computer Science or similar is a plus.
  • A minimum of 5 years related experience with supervisory roles required and 5+ years preferred.
  • Agile project development experience.
  • ITIL-based Incident, Change & Release Management processes, and/or previous systems engineering/IT service desk experience.
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