Director of Patient Experience (MD/DO)

New York, NY

Department: Physician Job Number: 5281

Title: Director of Patient Experience (MD/DO)

Location: New York City, NY

Industry: Healthcare

Occupational Category: Physician

Hours: Full-time

Description: Our client, a renowned academic medical center and integrated healthcare delivery system, is currently seeking to hire a Director of Patient Experience. The Director of Patient Experience will serve as a leader who will implement and continue to evolve the patient experience strategic and tactical plan.

Responsibilities:

  • Set goals and develop policies for provider, department, and site patient satisfaction.
  • Develop and implement appropriate strategies to improve patient satisfaction, health services delivery, and employee engagement.
  • Work alongside leadership in the development of action plans based on report data and monitor the results of the plan.
  • Recognize positive behavior contributions to the organization using praise, appreciation, and rewards.
  • Respond to complaints, concerns, and suggestions for improvement while adhering to guidelines for complaint resolution.
  • Collaborate with third-party patient satisfaction survey company to conduct surveys in the inpatient and outpatient environments and ensure a smooth flow of data feedback to system users.
  • Promote positive interpersonal relationships among fellow employees, physicians, patients, and visitors.
  • Set clear expectations for staff by developing job specific customer service expectations and behaviors for each position supervised.
  • Identify training and staff development needs and ensure appropriate training is provided.
  • Make rounds to meet patient families and assess satisfaction.
  • Develop programs for new associate orientation, on-boarding process, and new leader orientation.

Education Requirements:

  • Board Certified MD OR DO required.
  • MBA, MHA degrees are an added plus

Experience Requirements:

  • Successful transformational work history in the Patient Experience arena
  • Must have previous leadership/management experience

 

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