Director of Intake

Flushing, NY 11354

Department: Administrative Job Number: 6934 Pay Rate: $11000-130000 Employment Type: Full Time

Job Description

Our client, a well-established healthcare organization dedicated to delivering comprehensive home health services, is hiring a Director of Intake. This pivotal role involves leading the entire Intake department, which oversees the processing of all incoming cases. The successful candidate will be responsible for planning, managing, and expanding a team of 20 staff members to ensure a seamless, efficient, and compliant intake process aligned with the agency’s mission, regulatory standards, and clinical objectives. The Director will play a key leadership role in optimizing performance metrics, developing standardized intake protocols, supervising staff, and driving departmental growth while maintaining operational excellence. This leadership position requires a strategic thinker with a thorough understanding of healthcare regulations, quality improvement initiatives, and team development to support the agency’s mission and growth.

Responsibilities:

  • Oversee all aspects of the Intake department, including planning, coordination, and expansion efforts.
  • Ensure compliance with federal, state, and local regulations including Medicare Conditions of Participation, NYS Department of Health CHHA regulations, OSHA, infection control, and billing standards.
  • Develop and enforce clinical and patient care policies and procedures.
  • Supervise clinical managers and support staff, including performance evaluations and staffing plans.
  • Monitor and improve the quality, appropriateness, and cost-effectiveness of services.
  • Lead agency-wide quality improvement programs, focusing on hospital readmission rates, emergency utilization, patient safety, and infection control.
  • Develop patient care staffing plans and participate in hiring, evaluations, and staff development.
  • Manage clinical documentation for billing and regulatory purposes.
  • Analyze clinical and operational data, participate in audits and surveys.
  • Collaborate on program development, agency growth initiatives, and fiscal planning.
  • Provide leadership support across departments and serve in an on-call supervisory capacity as needed.

Requirements:

  • Active license as a registered nurse, physical therapist, or occupational therapist in New York State; Master’s or Doctorate degree preferred.
  • Minimum of 3 years’ management experience within a CHHA setting.
  • Strong knowledge of Medicare Conditions of Participation, NYS Department of Health regulations, and healthcare compliance standards.
  • Proven experience supervising clinical and support staff.
  • Excellent leadership, communication, and organizational skills.
  • Ability to analyze data, implement quality improvement initiatives, and manage regulatory compliance.

Some of the Benefits:

  • Competitive salary.
  • Stable, full-time, onsite role with no remote or hybrid options.
  • Opportunity to lead a growing department in a dynamic healthcare environment.
  • Engaged leadership team with a focus on professional development.
  • Comprehensive benefits package and supportive work culture.

Salary: The posted range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information.
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Meet Your Recruiter

Donna Bozek
Director, Healthcare Recruitment

Donna Bozek specializes in all facets of account management, talent acquisition, and recruitment. She has extensive experience in the staffing industry including managing IT workforce solutions.

Learn more about Donna, Tal Healthcare Employee Biography

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