Director, Ambulatory Practices
New York Metro Area, NY
Title: Director, Ambulatory Operations
Location: New York Metro Area, NY
Occupational Category: Healthcare Finance and Operations
Description: The Director, Ambulatory Operations has overall responsibility to plan, organize and direct the clinical operations of the ambulatory facilities. Reporting to the AVP of Ambulatory Operations & Clinical Affairs, the Director, Ambulatory Ops is expected to work in close collaboration with the AVP of Ambulatory Care Strategy, Business Operations, & Affiliates, the Senior Director of Ambulatory Operations and Director of Finance to achieve the strategic and operational goals. This position will oversee an ambulatory management team. The Director, Ambulatory Operations will also be responsible for leading short term and long term operational project initiatives to support the ambulatory practices that they are assigned to.
- Bachelor s degree and 8-10 years experience in medical practice management, preferably in a large multi-specialty group practice or academic medical center; master s degree preferred.
- Successful track record in leadership and staff management.
- Strong understanding of the theories, principles and processes of physician office and revenue cycle management.
- Demonstrated success in working with physicians.
- Experience with IT systems used in healthcare.
- Knowledge of applicable data privacy practices and laws.
- Good written and oral communication skills.
- Good interpersonal skills.
- Ability to present ideas in user-friendly language.
- Highly self-motivated and directed.
- Keen attention to detail.
- Proven analytical and problem-solving abilities.
- Ability to effectively prioritize and execute tasks in a high-pressure environment.
- Strong customer service orientation.
- Experience working in a team-oriented, collaborative environment.
- Project management experience spanning multiple disciplines.
- Plans, directs and coordinates the day-to-day activities of multiple ambulatory practices.
- Responsible for implementation of planning decisions and enforcement of policies and procedures.
- Develops and maintains ambulatory policies and procedures for the administration of the practices.
- Assists in the development of the FGP Ambulatory s vision and strategic plans, as well as executing the recommendations and initiatives.
- Plans, develops, directs and monitors initiatives to improve patient care.
- Collaborates with the Practice Managers/Leaders to ensure the safety and comfort of patients and employees, including the development of business continuity plans.
- Oversees the business office functions of the practices and serves as primary contact with billing vendors.
- Plans, develops, directs and monitors initiatives to improve revenue cycle processes.
- Oversees the clinical and administrative information systems in collaboration with the FGP and SOM Information Technology contacts to enhance the clinical operations and business activities within the practices.
- Interacts with Administrative Practice Managers from various departmental FGPs.
- Partner with the Director, Ambulatory Transitions to transition new Physicians into the appropriate ambulatory site.
- Monitor and maintain the performance practice standards, and works with the physicians and staff to assure the defined targets standards for access, productivity, customer service and other business performance standards are met.
- Works with FGP clinical leadership to ensure accreditation standards are maintained at all times.
- Develops staffing needs to support patient care and operational needs.
- Participates in financial management including development of annual operating budgets and participation in business development.
- In conjunction with Faculty Group Practice leadership, collaboratively responsible for implementing business plan components and monitoring achievement of benchmarks and goals and changing direction as needed.
- Manages fronted business processes including charge capture, authorization / certification, co-pay collections, etc.
- Works with call center leadership to develop call algorithms to expedite patient access.
- Overseas an internal staff to manage calls within the practice access.
- Monitors quality metrics including PQRS / Meaningful use and coordinates process improvements as needed.
- Meet regularly with Faculty Group Practice leadership to report operating and financial results.
- Reports any operating issues that may have an impact on financial results to the FGP Leadership.
- Oversee the facility programming and work with RED+F to address any physical plant needs.
- Assist in troubleshooting institutional issues as they relate to the FGP.
- Keep up on regulatory policies and industry changes that may affect the manner in which we conduct business. Disseminate this information to the FGPs and FGP staff.
- Keep abreast of new practice management products and technologies that may enhance operational efficiencies and revenue enhancement.
- Oversee asset acquisition and maintenance.
- Direct responsibility for HR functions including hiring, firing, evaluations and merits.