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Chief Patient Experience Officer

New York, NY 10041

Department: Executive Leadership Job Number: 6416 Pay Rate: $170,000.00-200,000 Employment Type: Full Time

Job Description

Our client, a full service medical center and teaching hospital in the New York Metro Area, is hiring a Chief Experience Officer (CXO). Are you passionate about making every interaction within healthcare meaningful and impactful? As the Chief Experience Officer (CXO), you will drive the strategic vision that places patients and employees at the heart of everything. You’ll lead initiatives that enhance patient experience, staff engagement, language access services, and recognition programs across our system—ensuring that every touchpoint reflects our mission, values, and commitment to excellence. This is an exciting opportunity for a forward-thinking leader who thrives on creating a culture of compassion, service excellence, and accountability. If you’re ready to elevate care experiences and foster meaningful staff engagement, we invite you to join us. This hospital believes that positive patient outcomes start with outstanding experiences. As CXO, you’ll be empowered to design and implement programs that improve satisfaction, equity, and accessibility across all care settings. You’ll also play a key role in engaging and inspiring staff, driving initiatives that support professional growth, recognition, and belonging.

Responsibilities

  • Lead Patient Experience Strategy: Oversee the Patient Experience Council to develop innovative initiatives and set satisfaction goals for patients and employees. Provide guidance across all care settings to implement meaningful recognition programs.
  • Shape the Future of Engagement: Collaborate with senior leaders and the System Chief Experience Officer to define strategic direction and deliver initiatives that promote staff engagement and sustainable improvements in patient care.
  • Be the Expert and Advisor: Serve as the primary resource on all patient experience, language access, and employee engagement efforts. Represent the system on key committees and at conferences focused on service excellence.
  • Drive Continuous Improvement: Regularly assess patient- and person-centered initiatives, identifying barriers and opportunities. Recommend practical, cost-effective solutions to align behaviors with service excellence goals.
  • Harness Data to Drive Results: Utilize surveys, analytics, and reports to inform strategic decisions, track progress, and monitor patient and employee satisfaction metrics.
  • Promote Equity and Inclusion: Develop strategies to address the needs of diverse patient populations, ensuring equitable access and culturally responsive care throughout the system.
  • Develop and Empower Staff: Design training programs to enhance staff performance and engagement. Provide ongoing guidance, assess learning needs, and implement changes to maximize effectiveness and productivity.
  • Foster a Culture of Accountability: Set performance standards, evaluate staff work, provide constructive feedback, and recommend corrective actions when necessary.
  • Manage Budgets and Resources: Participate in budget planning and ensure efficient use of resources to support patient experience programs and operational priorities.
  • Collaborate with Industry and Community Partners: Build partnerships with academic, community, and professional organizations to stay current with best practices in patient- and family-centered care.
  • Ensure Compliance and Quality: Monitor and maintain compliance with local, state, and federal regulations, as well as accreditation standards for care delivery and patient satisfaction.

Requirements:

  • Master’s Degree in Hospital Administration, Business Administration, Public Administration, Health Care Administration, Public Relations, or a related field.
  • 6+ years of progressive leadership experience developing and implementing patient and employee experience programs
  • 2+ years in a managerial or supervisory role.
  • Certified Patient Experience Professional (CPXP)
  • Demonstrated success using data-driven methods to improve satisfaction, engagement, or patient-centered care in a healthcare or hospitality setting.

Job Perks:

  • Make a Lasting Impact: Lead initiatives that improve the well-being of patients, staff, and communities.
  • Innovate and Inspire: Collaborate with visionary leaders and engage passionate teams to shape the future of healthcare.
  • Grow and Thrive: Enjoy opportunities for professional development, recognition, and career advancement.
  • Champion Equity and Access: Play a key role in building inclusive care environments that reflect the diverse needs of our community.
Salary: The posted range is not a guarantee. The actual salary will be based on qualifications, experience, and education and could fall outside of this range. Contact us for more information. 
 
If you are passionate about what you could accomplish in this role, we would love to hear from you! 
#LI-VS1

Meet Your Recruiter

Valerie Swatz
Director, Healthcare Recruitment

Valerie Swatz has strong leadership experience in staffing, recruiting, and business development. She is known for her ability to build relationships.

Learn more about Valerie, Tal Healthcare Employee Biography

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