Chief Executive Officer

Brooklyn, NY 11212

Department: Executive Leadership Job Number: 5979 Pay Rate: $325000-325000

Job Description

We have been retained by BMS Family Health and Wellness Centers?(BMS), a very prominent FQHC, has retained Tal Healthcare to identify its next President & Chief Executive Officer (CEO) to lead the entire organization.  This is an 8-site network with more than 85,600 annual visits and a staff of more than 240.   The sites are located in East and Central Brooklyn. The operating budget is approximately $35 million.  The organization has strong partnerships with community organizations, state and local government and many other healthcare leaders. The network is Joint Commission accredited, has achieved recognition from the National Committee for Quality Assurance (NCQA) as a “Patient Centered Medical Home.”  Numerous awards have been granted from advocacy groups, city, state and national organizations.   

Responsibilities, Goals and Objectives: 

  • Strategic direction of the organization as well as the day-to-day operation and long-term success. The CEO is accountable for providing visionary leadership; overseeing the planning, organizing, financial targets, and directing of activities across all sites, departments, and programs, creating an environment and culture which enables BMS Health and Wellness Centers to fulfill its mission of enabling every individual and family in the communities it serves to achieve total health and wellness. 
  • Accountable for cost, quality, and patient/client experience. Equally the CEO conveys the mission, vision, and plan to all staff; inspiring all employees to improve performance along with the compassion and empathy that their positions demand; and being responsible for the operation, measurement, assessment, and improvement of the overall health center's performance. 
  • Harness and leverage technology to create greater efficiencies and assists the care and service teams in delivering the highest quality of efficient and effective services to the community. The CEO has exceptional experience guiding the recruitment, development, and mentoring, and the alignment of the necessary talent with the needs of the organization. The CEO identifies and fills the gaps, as well strategically hiring for the future to deliver new services the community needs. 
  • Promotes the Health Center and Community as an opportunity to achieve health equity and to help eliminate health disparities. In addition, the CEO builds strong external relationships, partnerships, and alliances. As the face of the health for all constituents, the CEO remains current, and communicates the health needs and challenges of the community. This includes local hospitals, local officials, legislators, federal agencies, community leaders and groups, foundations and other philanthropic or funding partners, and all key influencers. 
  • Knows and understands the uniqueness of the Primary Service Areas of Brownsville and East New York, the community, and the culture of the organization. Builds trust and credibility with internal and external stakeholders. Solidifies existing relationships, establishes new relationships, and is seen as a credible, approachable, steady and an effective voice/face of BMS. Engage with the community, as well as local, state, and federal officials and agencies, hospitals, related human service organizations, CHCANYS, NACHC, and potential donors and other key stakeholders. 

  • Earns the trust of all employees and demonstrates a genuine sense of caring across all levels of the organization. Create a sense of unity around mission and client/customer and patient care, strives to build "One BMS." 

  • Establish and maintain strong lines of communication with the Board, leadership team, providers, staff, funders, and all external constituents. Relay information on a proactive basis to ensure that there is transparency with all constituencies. 

  • Staffing and employee retention is a top priority, marshal available resources and methods to recruit qualified staff and train new staff to fill open positions. Set realistic workload expectations, especially to address post- COVID burnout, improved productivity, and employee satisfaction. 

  • Develops and implements a strategic plan, gaining input from all levels of the organization. Establishes standardized operating models so there is clarity, all regulatory reporting is properly completed, and the health center is fully compliant. Make quality of care and services and excellence a priority for all, encourages team to go the extra mile for clients/customers/ community, patients, and mission, doing what is right, not just required. 

  • Displays disciplined and effective financial and operating management. Programs and initiatives are conceived and implemented with the dual focus on financial sustainability and community needs. Continually seeks new sources of revenues to pay for existing programs and enable the launch and continued support of new programs or services that can better serve the community. Has an appreciation of the nuances of FQHC reimbursement and payment/rates. Strengthen financial performance by maximizing revenue from all sources and controlling costs. Uses data to better inform management and decision making. 

  • Strengthen and forge new alliances with health care partners where strategically appropriate and advantageous, with a collaborative approach to providing care to the population and making clients/customers and patients the ultimate focus. 

  • Be the voice and face of BMS to the community, partners, funders advocating on BMS’ behalf. Enhances the level of BMS’ services and programs. Execute development priorities and seek new sources of revenue to allow for program expansion and sustainability of BMS’ existing and new offerings. 

  • Communicate a clear, concise vision and strategy for the organization, so that all staff, providers, and non- providers, and donors embrace the vision and take ownership. Develops mechanisms to allow feedback in all directions across all levels of the organization. 

  • The CEO plays a key role in concert with the Board and leadership team in developing short and long-term strategic plans, including measurable objectives, plus implementing those plans with fiscal responsibility and accountability. Drives overall operational excellence across all facilities, including delegating responsibilities appropriately to eliminate bottlenecks and speed decision-making. Continually strives to improve the quality of care to the community and most importantly, work to attain the ultimate goal that everyone in need of care and services can receive it, quickly and with respect. 

  • Leads the organization to reinforce and sustain a culture, which has at its core the highest level of commitment to high quality of services and health care to anyone in need. CEO manages the leadership team to achieve operational excellence and sustainable financial performance. 

  • Builds a strong relationship and effective lines of communication with all Board members. Listens and demonstrates the ability to transform ideas/visions into successful outcomes, and drive changes developed in conjunction with the Board. 

  • Places a high value and priority on staff training, career development, and retention. Understands the need to continue cultivating talent to maintain a high-performing management team. Invest the time to understand the team’s needs, hopes, and perspective. 

  • CEO relies on data and operational experience to make key decisions, creates an environment where the collection and evaluation of key performance metrics is the norm. Embraces and operationalizes through action that transparency in decision making with healthy debate are core components of BMS’ management values and engagement. 

  • Ensure a culture of accountability and continuous improvement including the identification of concrete performance measures across BMS’ clinical, financial, operational, SDH programs and client/customer and patient experience. Includes employee and physician satisfaction and community service functions, as well as compliance with regulatory requirements. Metrics includes comparative data, to monitor and report progress in achieving articulated goals and objectives and BMS’ overall mission and vision. 

  • Focuses on diversity, equity, and inclusion across all operations. Accountable for and put the appropriate processes and checks in place to guarantee compliance with all state, federal, and other guidelines, and programs. Accountability extends to HRSA, NCQA PCHM, UCA, The Joint Commission, NYS DOH, and others. 

  • Invests in innovative technology/equipment to facilitate and enhance the level of care; information technology to create efficiencies and improve communications internally and externally; as well as consistent maintenance/improvement of facilities across BMS. 

Qualifications, Education/Certification: 

  • Graduate degree in business administration, health care administration, management, or related field. Knowledge and Work Experience 

  • Minimum of ten years of progressive leadership in a complex, multi-site, multi-functional, mission-oriented organization with a diverse portfolio. Senior-level executive experience in an FQHC, community health center, primary care facility, not-for-profit healthcare, or human services organization will be considered. Candidates should possess senior management level experience leading multi-site operations and multi-disciplinary teams. 

  • Outstanding experience building relationships. Build strong relationships with diverse stakeholders in the community. Identify opportunities to collaborate and increase engagement with other community organizations to always better serve the needs of the community. 

  • Track record of developing staff, creating collaborative teams, fostering a culture that embraces service excellence and innovation, and recognizes and celebrates staff successes. Has created a culture of empowerment, service, and accountability, plus an environment where employees feel their contributions and ideas are welcome and can see their impact on the mission. 

  • Stellar communication and presentation skills; diplomatic, with a commitment to transparency. Delivers appropriate information to all stakeholders in an ongoing, timely fashion and maintains productive collaborative relationships with all internal and external customers. Creates greater clarity on duties, expectations, and deliverables. 

  • Success prioritizing strategic initiatives and driving them through to completion in a collaborative fashion. Sets goals, communicates plans and keeps all on the right path. Community Health Programs Chief Executive Officer 

  • Experience with Boards and/or Board committees is strongly preferred – someone who can introduce best practices in governance and effectively manage Board relationships and support the Board in fulfilling their governance responsibilities. 

  • Strong appreciation for philanthropy and a record of accomplishment of raising philanthropic dollars. Seeks new donors, finds the capital, and identifies collaborative efforts to enable sustainable programs and services. 

  • Effectively delegates work to staff; clearly sets expectations, trusts individuals to do their jobs and holds staff accountable for their performance. 

Meet Your Recruiter

Valerie Swatz
Director, Healthcare Recruitment

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