Care Coordinator

New York Metro Area, NY

Post Date: 02/01/2018 Job ID: 4581 Department: Healthcare

Title: Care Coordinator

Location: New York City, NY 11226

Industry: Healthcare

Occupational Category: Allied Health

Hours: Full-time

Description: Hiring a Care Coordinator for a licensed homecare organization. The objective of the Care Coordinator position is to establish each patient’ s long-term home care, monitor the progress of each patient, and ensure that the agency is providing the best care to their patients.  In addition to the patient and patient’ s family, the Care Coordinator will be in constant communication with vendors, home health aides, and other members of the service team to reporting any incidents and fulfill patient’ s home care needs.
Responsibilities:
  • Respond to requests for care from referring sources within the community
  • Schedule home care based on authorization, patient preferences, aide location and utilization, keeping in mind the goal for continuous, uninterrupted service
  • Obtain information to verify insurance coverage and ensure authorizations are current
  • Function as the liaison between aide and patient ensuring quality, continuous care
  • Handle all escalated non-clinical patient and home health aide inquiries and needs
  • Maintain proper documentation including logging events and progress
  • Keep the Director of Patient Services and vendors informed of all patient care issues
  • Follow up on patient hospitalizations, as well as contacting patients on a regular basis
  • Track new cases and rejected cases and report to Manager
  • Facilitate problem-solving; work with Management to implement improvement processes
  • Review aide’ s schedule and case load for maximum utilization

Education Requirements:
  • Bachelor’ s degree in social work or human services

Desired Skills:
  • Highly organized, detail-oriented individual who can multi task and prioritize
  • Strong communication skills
  • Customer service oriented
  • Demonstrated leadership and people skills
  • Bilingual Spanish or Chinese a plus
Bachelor s degree in social work or human services
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