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Care Coordinator

New York NY

Posted: 02/01/2018 Department: Allied Health Job Number: 4581

Title: Care Coordinator

Location: New York City, NY 11226

Industry: Healthcare

Occupational Category: Allied Health

Hours: Full-time

Description: Hiring a Care Coordinator for a licensed homecare organization. The objective of the Care Coordinator position is to establish each patient’s long-term home care, monitor the progress of each patient, and ensure that the agency is providing the best care to their patients.  In addition to the patient and patient’s family, the Care Coordinator will be in constant communication with vendors, home health aides, and other members of the service team to reporting any incidents and fulfill patient’s home care needs.

  • Respond to requests for care from referring sources within the community
  • Schedule home care based on authorization, patient preferences, aide location and utilization, keeping in mind the goal for continuous, uninterrupted service
  • Obtain information to verify insurance coverage and ensure authorizations are current
  • Function as the liaison between aide and patient ensuring quality, continuous care
  • Handle all escalated non-clinical patient and home health aide inquiries and needs
  • Maintain proper documentation including logging events and progress
  • Keep the Director of Patient Services and vendors informed of all patient care issues
  • Follow up on patient hospitalizations, as well as contacting patients on a regular basis
  • Track new cases and rejected cases and report to Manager
  • Facilitate problem-solving; work with Management to implement improvement processes
  • Review aide’s schedule and case load for maximum utilization

Education Requirements:

  • Bachelor’s degree in social work or human services

Desired Skills:

  • Highly organized, detail-oriented individual who can multi task and prioritize
  • Strong communication skills
  • Customer service oriented
  • Demonstrated leadership and people skills
  • Bilingual Spanish
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